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Frequently Asked Questions

    • How long will it take to receive my order?

    • What if I need my item sooner?

    • What is your return policy?

    • How can I contact you?

    • Disclaimer

    • How do I wash my applique shirt?


    How long will it take to receive my order? top

    Our turnaround time normally runs about two weeks, that does not include shipping time. Please allow an additional 2-5 business days for delivery within the U.S.

     

    What if I need my item sooner? top

    We do offer a rush order upgrade.  We only accept a few during any given time to ensure that our turnaround time stays right at two weeks for non-rush orders. Please feel free to contact us if you need an order rushed.

    What is your return policy? top

    Your satisfaction is important to us. There will be NO refunds given on personalized/custom items. If there is a defect in the item, please send photographic documentation within 48 hours of receiving the item. With proper photo documentation, we will remake a defective item.

    How can I contact you? top

    Please feel free to email Katie@lillypiecreations.com with any questions you may have about an order.

    Disclaimer top

    Our items are not toys, always supervise your child while wearing or using our products.

    Some of our items may contain small parts and may pose a choking hazard. While we take all necessary precautions by sewing bows directly to shirts and bibs, please inspect them to ensure they are secure before putting it on your child. Bling (rhinestones) will not be placed on anything used for children under the age of 3 due to choking hazards. 

    Burp cloths and blankets can be  suffocation hazards, do not place near your child while they are sleeping, and make sure to supervise your children while they are being use

    There are very specific regulations in place for children's sleepwear: must be flame resistant or tight fitting, among others.  If we sell an item that says "sleepwear" or "pajamas" it will meet the US CPSC's sleepwear requirements for ages 9 months to 14 years.

    How do I wash my applique shirt? top

    Care Instructions